FAQ
Frequently Asked Questions
We offer a comprehensive range of freight services, including air freight, sea freight, road freight, and customs clearance. Whether you need to ship your cargo domestically or internationally, we have the expertise and resources to meet your transportation needs.
Tracking your shipment is easy with Cistus Freight. Simply log in to track your shipping or contact our customer support team with your tracking number, and we’ll provide you with real-time updates on your shipment’s status and location.
We take the safety and security of your cargo seriously. Our facilities are equipped with state-of-the-art security systems, and our team undergoes regular training to ensure proper handling and protection of your shipments throughout the shipping process.
Getting a quote is simple. You can request a quote directly through our website by filling out our online form with details about your shipment. Alternatively, you can contact our customer support team, and we’ll be happy to provide you with a personalized quote based on your specific requirements.
At Cistus Freight, we pride ourselves on our commitment to excellence, reliability, and customer satisfaction. We offer competitive pricing, streamlined processes, and personalized service to ensure a seamless shipping experience for our customers.
We handle a wide range of cargo, including general goods, perishable items, hazardous materials, and oversized freight. No matter the size or nature of your cargo, we have the expertise and resources to transport it safely and efficiently.
Yes, we specialize in both domestic and international shipping. Whether you need to ship your cargo across town or the globe, we can facilitate the transportation process and ensure timely delivery to your desired destination.
Properly preparing your cargo for shipping is essential to ensure safe and efficient transportation. This may include packaging your items securely, labeling them correctly, and providing any necessary documentation or permits. Our team helps you to prepare your cargo for shipment.
Yes, we offer cargo insurance to provide added protection for your shipments against loss or damage during transit. Our insurance options can be tailored to meet your specific needs and provide you with peace of mind knowing that your cargo is financially protected.
In the rare event that your cargo is lost or damaged during transit, you can file a claim with our customer support team. We will guide you through the claims process and work to resolve the issue quickly and efficiently to ensure minimal disruption to your business operations.
Yes, we have experience handling oversized and overweight cargo and can provide specialized transportation solutions to accommodate your unique requirements. Our team will work closely with you to ensure that your cargo is transported safely and efficiently, regardless of size or weight.
We accept various payment methods, including credit/debit cards, bank transfers, and PayPal transfers. Our team will provide you with detailed payment instructions and assist you with any questions or concerns you may have regarding the payment process.
In the event of a shipment delay, our team will work diligently to resolve the issue and minimize any inconvenience to you. We will provide you with regular updates on the status of your shipment and work to expedite its delivery as soon as possible.
Need an URGENT Customs Declaration?
Don't let time-sensitive customs issues hold you back. Contact us now for swift assistance with your urgent customs declaration requirements. Our team is ready to provide the immediate support you need to keep your shipments moving smoothly.